Refund policy
At Salt House Living, your satisfaction is our priority. Please read our policy carefully before making a purchase.
Returns We accept return requests within 30 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original packaging. To initiate a return, please contact us at hello@salthouseliving.com with your order number and reason for return.
Please note that the following items are non-returnable:
- Final sale or clearance items
- Intimate apparel and swimwear (for hygiene reasons)
- Fragrance and personal care products once opened
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Lost or Stolen Packages Salt House Living is not responsible for lost or stolen packages once marked as delivered by the carrier. Please contact your local post office or carrier to file a claim.
Exchanges We do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.
Contact Us For any questions about your order, please reach out to us at hello@salthouseliving.com or through our website contact form.